Effective Date: August 10, 2025
Last Updated: August 10, 2025
RidgeCore Roofing (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with our chatbot.
By using our website, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
Personal Information You Provide
Name, phone number, email address, and mailing address
Service request details, including property location and type
Messages or notes you send through our contact forms or chatbot
Automatically Collected Information
IP address, browser type, device type, and operating system
Pages visited, time spent on the site, and referral sources
Cookies and similar tracking technologies
We may use your information to:
Respond to your inquiries and provide services
Schedule and confirm roofing inspections, repairs, and emergency services
Send service updates, quotes, and follow-up communications
Improve website functionality and customer experience
Comply with legal obligations and enforce our Terms and Conditions
Our website may feature an automated chatbot that uses artificial intelligence (AI) technology to assist with answering questions, providing general roofing information, and scheduling services, including emergency repairs.
Information Collected Through the Chatbot
The content of your messages and questions
Contact details you provide, such as your name, phone number, and email address
Service-related information, including address, property type, and service needs
Technical details such as browser type, device type, and IP address
How We Use Chatbot Data
Respond to your questions and requests
Schedule and confirm service appointments
Provide follow-up communications by phone, email, or text
Improve our AI technology and chatbot accuracy
Train staff and improve customer service
AI-Generated Responses
Our chatbot uses AI to generate responses. While we strive for accuracy, AI-generated information may not always reflect the most current or precise details. All pricing, timelines, and service information provided by the chatbot should be confirmed with a RidgeCore Roofing representative before making decisions.
Data Storage and Security
Chatbot conversations may be recorded and stored securely. We take reasonable measures to protect this data from unauthorized access, but no system is completely secure.
Data Sharing
We do not sell chatbot conversation data. We may share your information with:
Authorized RidgeCore Roofing staff to respond to your inquiry or schedule services
Technology providers who assist in operating and maintaining the chatbot
Third-party service providers as required by law or to protect our legal rights
Your Consent
By using the chatbot, you consent to the collection, storage, and use of your information as described in this section of our Privacy Policy.
We do not sell your personal information. We may share it with:
Service providers and contractors who assist with our business operations
Legal authorities when required to comply with applicable laws
Parties involved in a business transfer, merger, or sale of company assets
We use cookies to:
Improve website functionality
Analyze traffic and user behavior
Remember your preferences for future visits
You can disable cookies through your browser settings, but this may affect your experience on our site.
We take reasonable measures to protect your information from loss, theft, and unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
Access and request a copy of your personal information
Request corrections to inaccurate data
Request deletion of your personal information
Opt out of certain communications
To make a request, please contact us using the information below.
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us to have it removed.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our website after changes means you accept the updated policy.
RidgeCore Roofing
Frisco, Texas
[email protected]
www.ridgecoreroofing.com